RETURN CONDITIONS

What happens if the customer receives a defective / non-compliant product?

SC FIESTA IW SRL asks that all products be checked as soon as you receive them.

You can inform us of any damage or discrepancies within 3 business days of the delivery date.

Any complaint regarding the condition of the products delivered to the buyer will be reported in writing by completing the form on the contact page or to the e-mail address contact@escaun.ro . You will need to provide the invoice number, product name, alleged damages and, where applicable, photos.

Returns are not accepted for products customized according to the buyer's specifications, in accordance with GEO no. 34/2014, art. 16 letter c .

SC FIESTA IW SRL wishes to bring to the customer's attention that the right of return does not apply in the following situations:

- for ordering goods that are made to the customer's specifications or are clearly tailored to personal needs;

- personalized products or those that have been made according to your requirements;

- in the event of cancellation of an order for personalized products that have entered the execution process, you will agree to pay the full amount for those products;

- products that are observed to have been used;

- defective products that were damaged after you received them or while returning them;

Who is responsible for paying delivery fees when returning products?

Delivery charges will be the responsibility of the buyer except in cases where the products are damaged, defective or incomplete.

Please note that if the products whose return is requested have damaged or incomplete packaging, signs of wear, scratches, bumps, electric shocks, missing accessories, we reserve the right to decide to accept the return or to withhold an amount from the value of the product, an amount that will be communicated after assessing the damages caused.

How long does it take to get the money back?

In case of exercising the legal right to return the product, the refund of its value will be made within 30 days of return.

The refunded amount and the return conditions do not include shipping costs.

"Customers" or "consumers" are ONLY NATURAL PERSONS. Legally-owned customers do not have the right to unilaterally terminate the contract, as the legislation in this field refers only to natural persons.